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Terms & Conditions
By accessing or using bambobike.com site, the user is considered to have understood and agreed to all contents in the terms and conditions below. Terms and conditions can be changed or updated at any time without prior notice. Changes of terms and conditions will be effective immediately upon listed in bambobike.com site. If users object to the terms and conditions that we have proposed in this agreement, we recommend you not to use this site.

Terms of Use Site
While visiting and using the site bambobike.com, including any features and services, every user is obliged to comply with the provisions of this Site Users following:
  1. The minimum user age of 18, has been married, or who have a legally recognized requirements included in the category of users who've grown / in spite of the Child Protection Law.
  2. Access this site is only allowed for the purposes and interests of the shopping and information relating to the service of this.
  3. Users are not permitted to load and publish content that is threatening, obscene, indecent, pornographic, or could give rise to any liability Indonesian civil or criminal law or international law.
Intelectual Property Right
  1. We are the sole official owner or legal holder of all rights to the bambobike.com website and its contents. All intellectual property and rights to this website remain with us and are protected by applicable law.
  2. The website, name and associated logo are trademarks registered with legal entities and protected by copyright. It is strictly forbidden to use, change or install the brands mentioned above.
  3. If there is any part of the Terms violates the law, that part will be deleted and the remaining parts will remain in full effect.
Transaction
  1. Prices listed on the website bambobike.com do not include shipping costs, fleet rates or courier costs.
  2. For online purchase through shopping cart, orders and deliveries will be processed after payment is received by our bank account. The shipping time is adjusted to the destination service area. For shipments that use expeditions, we work with the courier services.
  3. Each bicycle product purchased from bambobike.com has a warranty with applicable terms and conditions.
  4. Items that have been purchased cannot be returned or exchanged with other items unless there is a prior agreement or damage before use in accordance with warranty regulations.
  5. Every effort has been made to ensure the accuracy of all information contained. BAMBOBIKE does not guarantee with all the accuracy of the data, including product specifications and editorial that are subject to change without prior notice.
  6. If during the warranty period, damage occurs to the goods, please contact us via email to order@bambobike.com

Price
If in certain circumstances, there is a wrong price or information about a particular product caused by typing errors (Typo), bambobike.com has the right to refuse or cancel orders that use the wrong price, including orders that have been paid. If the order has been paid by debit card, and your debit card has been charged for the purchase, then we will refund according to the amount paid.

Product Description
Bambobike.com always strives to provide product descriptions as accurately as possible. But we cannot 100% guarantee that all descriptions or content contained on the website are accurate, complete, up to date, or error free.

Membership
  1. Become a Registered User, hereinafter referred to as "Member bambobike.com", it is free of charge.
  2. By choosing to create an account as a member of the site bambobike.com, member bambobike.com will create an account name and password when completing the registration process.
  3. Member bambobike.com is responsible for maintaining the confidentiality and security of account names and passwords and Registered Users are fully responsible for all activities in the name of Registered User accounts.
  4. Bambobike.com members agree to immediately notify us of the alleged unauthorized use of your member account name. Ensure that Member bambobike.com logs out of the account at the end of every activity on the bambobike.com site to avoid possible misuse of the relevant account.
  5. We have the full right to limit, block or terminate the services of an account, prohibit access to the bambobike.com site and content, services, and slow down or delete hosted content, and take legal steps to safe bambobike.com Members or other users. If we consider Members of bambobike.com or other users to violate applicable laws, infringe intellectual property rights of related parties, or commit an infringement that violates the things stated in this Agreement.
  6. Bambobike.com members are not permitted to sell, attempt to sell, offer to sell, give, surrender or otherwise transfer accounts, user identities or passwords to third parties without our knowledge and prior written approval. We may suspend or terminate the bambobike.com Member Account or the account of the party receiving transfer from the bambobike.com Member who is sold, offered for sale, given, delivered or transferred in violation of the provisions in this Article. If with our limited ability to identify this violation, all consequences and risks are the responsibility of the diverting Member bambobike.com.
Customer Service
  1. Contact us
    For getting further information you can contact us at order@bambobike.com
  2. Shipping Option
    Please note: We will start processing the goods a maximum of 5 days after we receive your payment.
    The delivery time may vary depending on the product. Non-bicycles & frames usually take around 2-3 days while bicycles take 3-5 working days.

Payment Method
We accept payments via Wise, Bank Transfer, Western Union and MoneyGram. All transactions are 100% secure so you can shop with confidence that your details are safe. And your purchase will be processed after you inform our company of payment, or you can also send proof of your payment by Fax or Email to our company. But if you make a purchase in our company, and in the next 3 days you do not send the news about your purchase information, or you do not send proof of payment to our company, we will immediately send the status of the purchase to be canceled.

Guarantee
5 year frame warranty after the date of purchase / receipt of products. All merchandise must be returned in its original condition with packaging and tags all intact or will be charged with service cost. This warranty card is valid if the frame number on the bicycle is not defective / not replaced. The warranty does not applicable if:
  1. Surface defects such as paint, rust, or less glossy paint etc.
  2. Normal damage due to the bicycle usage (rubber brake wear, tire leaks etc.)
  3. Damage due to improper use or accident.
  4. Bicycles that have been sold to other people.
  5. Bicycles that are used commercially, for example for rent.
  6. Bicycles that are not properly maintained.
Free 2x basic tune-up service in a year calculated from purchasing dates.

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